Connect with Low Latency: How Watchity Delivers Superior Enterprise Video Engagement

This case study explores how Watchity resolved latency challenges and improved scalability, viewer experience, and maintenance efficiency by integrating Dolby’s real-time streaming solution.

Watchity specializes in enterprise video engagement solutions. They provide technologies and platforms that enable enterprises to deliver captivating video experiences. Watchity offers a range of solutions, including 1) a platform for webinars, virtual events and hybrid events, 2) a live studio for the production of high-quality video content, 3) live video streaming for social networks, and 4) a content hub for editing and managing content. 

Low latency plays a crucial role for the Watchity event platform, as it is the key factor in ensuring smooth viewer experiences and meaningful engagement for webinars, virtual events and hybrid events.

This case study explores how Watchity resolved latency challenges and improved scalability, viewer experience, and maintenance efficiency by integrating Dolby’s real-time streaming solution.

The Challenge 

Watchity offers high-quality meeting experiences for enterprises. However, they encountered a latency challenge with their HLS-based streaming solution, as it brought 12-15 seconds of latency. In comparison, some of their key competitors achieve sub-second latency with other streaming solutions, which however, bring a trade-off in viewer quality of experience due to frame drops, and limitations in terms of adaptive bitrate (ABR) capabilities and scalability, an important aspect when live streaming to hundreds or even thousands of viewers. Therefore, Watchity was looking for a premium solution to reduce latency while still ensuring a high viewer quality of experience and scalability.

The Solution 

In 2023, Watchity started working with Dolby real-time streaming to achieve sub-second latency, while still ensuring a high viewer quality of experience. The advantage of Dolby real-time streaming is that it makes real-time streaming at scale easy. It’s an end-to-end cloud solution, which includes encoding, packaging, global CDN points-of-presence and a cross-platform video player. As it’s an API first solution, it could also be easily integrated into the Watchity events platform.

“The technical documents are very professional and useful.” said Albert Rodes Berenguer, CEO of Watchity, “Everything was easy to understand, easy to try, and easy to integrate.”

But it’s not just about the solution itself—CEO Albert was also seeking a flexible company that truly understands Watchity’s unique needs and can be relied upon for support. With Dolby, Albert has found exactly that, and we both have full confidence in forging a strong, long-term partnership.

The Results

Integrating Dolby real-time streaming into Watchity’s event platform resulted in the following key benefits:

Scalability

As Dolby’s real-time streaming solution scales over a CDN with global points-of-presence, Watchity customers can easily reach any audience size worldwide.

Sub-Second Latency

Thanks to the Dolby real-time streaming solution, Watchity can deliver at sub-second latency while still providing for a high viewer quality of experience, including ABR, to easily adapt resolution/bit rate to changing network conditions. Watchity’s client, ISDIN, a skincare company, leverages this advantage for their live company event, allowing online audience to engage in real-time interactive games like Kahoot!.

Seamless Integration and Support

Integrating Dolby real-time streaming into the Watchity platform was very easy and straightforward thanks to the API-first approach. “The integration was very fast. Our team started to work on the test, and 2-3 days later I could already see the results,” says Albert. 

Reduction in  Maintenance Cost

After using the end-to-end Dolby real-time streaming solution, which takes away a big part of technical complexity, Watchity has fewer issues and fewer customer complaints. Therefore the maintenance work for developers and the operations team is much lower than before. 

Business Growth Potential

Low latency was a feature many Watchity customers were asking for. Thanks to Dolby real-time streaming, Watchity has boosted customer satisfaction, and will be able to further grow its customer base globally.

Working with Dolby real-time streaming makes everything super easy, whether you’re looking at it from a business standpoint or from the technical and integration aspects.
Albert Rodes Berenguer – CEO of Watchity

Summary

Watchity, a leader in enterprise video engagement, faced latency challenges with their HLS-based streaming solution, impacting viewer experience and scalability. By integrating Dolby’s real-time streaming solution, they achieved sub-second latency while maintaining high-quality, adaptive bitrate streaming for seamless engagement. The API-first approach enabled rapid and straightforward integration, reducing maintenance costs and improving operational efficiency. With Dolby’s support, Watchity enhanced customer satisfaction and expanded their business potential. Key results included scalable global streaming, improved performance for interactive events, and fewer technical issues, positioning Watchity to meet growing customer demands and deliver exceptional live experiences.

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