Service and support plans
Service and support
Dolby.io Service and Support offers customers personalized plans engineered with their specific needs in mind, from 24/7 live chat and guaranteed response times to dedicated solution architects who know the ins and outs of your business.
Support Features1
Your success is our highest priority
Dolby.io Service and Support is designed for developers and businesses who need priority access to issue handling and guaranteed response times. This could be an individual developer working on a proof-of-concept application or a Fortune 500 company offering business-critical services to their customers.
Priority support
Enjoy prioritized issue handling and guaranteed response times from Dolby.io Service and Support teams.
Integration support
Receive hands-on technical support whenever you adopt a new Dolby.io API.
Dedicated Technical Team
Maximize your engagement with Dolby.io with a dedicated support engineer who has a complete understanding of your business and development environment.
Service level guarantee
Build with confidence knowing that Dolby.io guarantees up-time for your mission-critical services.
Reporting and analytics
Take the guess work out of API usage and get full visibility on how your bills are generated.
Solution architect
Engage in quarterly consultations with a Dolby.io solution architect to help design your product roadmap and prioritize areas for new feature development.
Telephone escalation
24/7 access to Dolby.io Service and Support for instant escalation of high-impact service issues.
Web-based ticketing system
Get development help quickly and easily. Our web-based ticketing system gives you an auditable history of your support interactions with Dolby.io.
Developer documentation & knowledgebase
Receive full access to Dolby.io API descriptions, platform guides, and getting-started tutorials to help you get up and running with our SDKs.
- Access to specific features and services dependent on what level support plan a customer enrolls in.
- Unlimited Integration support is subject to reasonable usage guidelines. Dolby.io, at its discretion, may limit this support if it feels a customer’s usage or requests are excessive and disproportionate.
- The Dolby.io Service Level Guarantee is available to customers who have purchased Support Plans which include it. This guarantee provides customers with an ability to claim remediation for Dolby.io outages that fall outside of the Service Level Guarantee target applying to their plan.
Building with confidence
Chat with a member of our sales team to help pick a plan that works best for you.
Keep a good thing going
Get the latest news, events, and product updates from the Dolby.io team.
