Solutions
Customer engagement
Add premium audio and video solutions to elevate the customer experience and boost sales.
Trusted by our customers
Improve customer communication
Poor audio and video quality can get in the way of building a relationship with your customers. When people hear unwanted background noise, echoes, speech full of pops and breaths, and other audio issues, they take notice.
Whether you’re engaging in a 1:1 video or voice call, hosting a live broadcast to your customer base, or sending recorded content, we can help ensure that every customer interaction delivered in the form of audio or video content is high-quality.
Create a better business with high-fidelity audio and video
Send your customers video clips to give them status updates that they can visualize. Capture how-to video clips and share them with your customers to fast-track their onboarding experience and help them succeed. Troubleshoot an issue in real-time through a live stream or video conference rather than responding to an email.
When you build into your solution a way for customers to see and hear what’s going on, you increase customer engagement with your brand, provide more visibility around your product or service, deliver a more delightful experience —and ultimately, create upsell, cross-sell, and retention opportunities.
Popular use cases
Customer calls
Live broadcasts
Training sessions
Call recordings
Webinars
Content enhancement
We’re excited to bring the magic of Dolby.io to help retailers create top quality CitNOW videos for their customers, even in loud environments.
Alistair Horsburgh
CEO of CitNow
SECURITY
Secure, reliable, and scalable
We remove the complexity of building a communications solution while ensuring security and compliance, including access to a global infrastructure. Dolby.io is GDPR, HIPAA, and SOC-2 compliant. Learn more here.
The Dolby difference
Dolby has revolutionized the science of sight and sound through innovative research and engineering. Right out-of-the box, your users can experience Dolby-quality sound in your apps through the power of Dolby Voice®. Dolby Voice® is an award-winning audio communications technology backed by decades of expertise in sound signal processing.
Reliable and scalable
Our network resilience and random loss distribution capabilities help to maintain audio quality between users even in the most challenging network conditions. Our mixing solution processes over 15 billion minutes annually with conference providers such as BlueJeans and British Telecom.
Secure and compliant
From encryption and security certification to our commitment to a secure environment, Dolby.io delivers a communication service that you can trust. Dolby.io is GDPR, HIPAA, and SOC-2 compliant.
Explore additional content
What is loudness equalization and how does it impact your listener?
Learn about loudness equalization and why it matters
The Real Costs of Building a Secure and Reliable Software Solution
Discover how to create a secure and reliable software solution in this blog post.
Product Roadmap: A Manager’s Guide To Prioritizing Audio
Why should you prioritize audio in your product roadmap? Learn more in this blog post
Get Started with Dolby.io Media APIs Using Postman
Get started with Media Processing APIs using the new Postman collections.
Create happy and engaged customers
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Keep a good thing going
Get the latest news, events, and product updates from the Dolby.io team.
